First Impression that lasts
At Potomac Parking, our people are the backbone of our
business. What we are as a company is reflected through them every day which
is why we stress the importance of making and maintaining a consistently
good appearance and impression. We are constantly investing and re-investing
in our employees and their training Our founders mindset is:
"..if you are pro-active with your employees now, you wont
have to be reactive with your customers later! "
That is why all of our employees receive a full day of
customer service training. They are taught the highest standards of
professional behavior, personal appearance, and customer service. When you
visit a Potomac client, you are treated with the respect and attention that
a good first impression merits. You will find every employee in full uniform
ready for work.
Our employees are all
versed on the importance of appearance. Our staff spot checks employees at
all locations three times daily to ensure that a professional appearance is
maintained. Employees also go through a full day of customer service
training testing interpersonal skills and mannerisms. The product of their
training is the backbone of our business.
Potomac Parking Services we are committed to the success of minorities and
minority businesses as we are minorities ourselves. In accordance with
Potomac Parking’s commitments; recruitment, hiring and training are
carefully managed to encourage minority and disadvantaged members of the
workforce to learn and succeed. Potomac Parking training opportunities and
promotion practices are based on demonstrated talent, job knowledge, skill,
honesty, integrity, loyalty, trustworthiness, and work ethic. The Potomac
Parking team is committed to ensuring that every individual has the
opportunity to compete and participate regardless of age, race, religion,
color, national origin, handicap, marital status, sexual orientation,
political preference, and all other factors.
goals have created great employee loyalty and longevity. Out of 100 random
employees, our average employee retention is 1.3 years. Our most senior
employee has worked with us for 12 years and counting. We believe the better
you treat your employees, the longer they stay, the more you save in
training expenses and new employee risk.
Support for Minority Employees
"Contrary to popular beliefs, workplaces that downplay racial and ethnic
differences actually make minority employees feel less engaged with their
work. Minority employees sense more bias against them in these allegedly
colorblind settings." This statement was made after an exhaustive study by
Victoria Plaut, an assistant professor of psychology in UGA's Franklin
College of Arts and Sciences and the study's lead author.
Our company ownership is 100% minority. We do not however believe that
hiring all minorities leads to a success socially. We believe the key to a
successful workplace is to strengthen minorities, but also to promote
Diversity is more than a goal to us – it’s a real part of the way we do
business. At Potomac Parking, we’re committed to providing all of our
employees with respect, training and opportunities to succeed. We’re also
committed to serving new markets and being a real part of our communities.
To accomplish these goals, we need a team that’s culturally aware and we
must be an organization that’s culturally competent.
agree with the statement in the study that colorblindness can hurt employees
and their sense of self which in turn hurts the company, however we do
believe all in our society have good ideas and products to contribute, and
all have equal value regardless of minority status.
Support for Minority and Women Owned Businesses
As stated before, our
company ownership is 100% minority, so we know the challenges involved when
trying to make the right connections or compete with large monopolistic
organizations. We’ve been there… and sometimes are still there. Our goal for
establishing a Minority Vendor Program (MVP) is to aid in the development of
Minority and Women Owned Businesses (WMBE) and Disadvantage Business
Enterprises (DBE) so they are able to compete with other well-established
companies. Potomac Parking strongly supports a policy of increasing
purchases from MWBE and DBE businesses by establishing long-term mutually